Why Continuous Support is Required for WordPress
There are many situations where your website may need WordPress support and that is why we have setup a dedicated WordPress support service platform and helpdesk, where we can either support our clients on a monthly basis to keep their website safe and up to date or fix their one off WordPress issues as they arise.
We have been building and installing WordPress websites for almost a decade now and have seen it grow from a basic blogging software to the most popular content management system for websites out there.
Over 30% of the world’s websites are built on WordPress.
It’s no coincident that this popularity has risen in tandem with more sophisticated plugins for membership, events with ticketing, very clever pop up forms that follow the behaviour of the visitor and much more.
The more complicated and popular WordPress gets the more difficult it is to keep it safe from hackers and free from malfunction.
No matter how well a WordPress site was built at the time of build the changes that come after via WordPress core updates(essential to keep up to), plugins becoming no longer supported and incompatible with the latest version of WP or incompatible with other plugins on the site can either break the site’s functionality or leave it vulnerable to attack.
If your site is Broken or Hacked
If your site is broken it will probably display an error message when visitors try to view it. If this is the case then once you contact us we will be able to see the issue for ourselves and can begin working on fixing it. If you site has been hacked, this can take many forms. It can be setup to redirect to another website or it can be infected with scripts that can expose your visitors to viruses.
A hacked website if not dealt with quickly can cause a drop in search engine rankings, damage your reputation and if you do not have backups going back far enough to before the time of attack you risk losing your entire website.
Web Server Hosting Issues
We have been using Siteground for our servers for over a year now and we are extremely happy with the service. We had sites on various servers over the years where there were ongoing issues with resources, uptime and general lack of compatibility with hosting WordPress websites. Since moving to Siteground this has all changed.
One issue that we have seen for time to time is when a database error shows on the website and the site it’self is not accessible. This can often be a database that needs to be repaired and is something that can be done very quickly.
Other common errors are:
- 500 Internal Server Error.
- White Screen of Death.
- Maintenance Mode Error.
- Error Establishing A Database Connection.
- Connection Timed Out.
If you’re experiencing any of these issues, please contact us on firstname.lastname@example.org for WordPress Support Service.