Website Care Plans Q&A

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[av_toggle title=’What is WordPress’ tags=”]
In a nutshell, WordPress is web software that assists in the creation of websites. It offers a nice balance of content management features and backend technologies to satisfy both end users (our clients) and web developers. Rather than reinventing the wheel, WordPress gives us a great, extendable framework from which to build beautiful, feature-rich sites for our clients that they can maintain themselves or allow us to serve them further with ongoing Website Care Services.
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[av_toggle title=’Why does WordPress need to be updated’ tags=”]
WordPress is software that is used to build and operate websites. As such, it needs to be updated to patch discovered vulnerabilities, fix bugs, and maintain functionality.

It’s basically the same concept as your computer — you have to keep it up-to-date to protect yourself and gain new features. If you don’t, you are subject to hackers, malware and other intrusions.

With Optimum’s Website Care Plans, you need not worry about any of these issues because we test, install, and troubleshoot every update that becomes available for your website.
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[av_toggle title=’I was a website client of Optimum before the Website Care Plans were introduced. So What Now?’ tags=”]
With our standard annual hosting plan you would have paid your annual fee in advance. If you are within this term we will calculate the hosting fee that you have already paid and subtract it from whichever plan you choose, because standard hosting is included in all plans.
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[av_toggle title=’I was a website client of Optimum before the Website Care Plans were introduced. Can I Stay As I Am?’ tags=”]
We highly recommend taking out at least our Basic Protect plan, however if you do not wish to take one of our plans we will move you to a different server (of the same standard, but without any monitoring or management) and you will just continue to pay the Standard Hosting Fee that you have been up to now.

The reason we have to move you from the server is to protect the other websites that have chosen a plan from being infected by co-existing with an undetected infected website, should this happen to your website
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[av_toggle title=’Can I Cancel at any time?’ tags=”]
Yes you can cancel at any time you wish and we will move you to a different server (of the same standard, but without any monitoring or management) and you will just continue to pay the Standard Hosting Fee that you have been up to now.

Or if you wish to host the website elsewhere, we will give you the database and files for migration to another hosting provider.
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[av_toggle title=’How do I pay for a Website Care Plan?’ tags=”]
Once you choose which plan you wish to be on we will asses what costs we will have to subtract for your existing hosting costs already paid(should you be within your current year. If you are up for renewal in the next month we will issue the invoice for either annual or monthly payments, depending on your choice.
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[av_toggle title=’Do I pay Monthly or Yearly?’ tags=”]
This is up to you. If you wish to pay monthly we can provide you with a link to our secure electronic Direct Debit eMandate form where you will enter your bank details from where the monthly payments are to come from.

Otherwise you can arrange to pay an annual upfront payment by your normal payment method.
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[av_toggle title=’How much are the Website Care Plans’ tags=”]
Please click here to see the Website Care Plans
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[av_toggle title=’Which plan would suit my website best?’ tags=”]
Unless you have complex requirements, our Premium Protect & Mange Plan should keep your website safe, and functioning at it’s optimum. If you have complex requirements then our Premium & Enterprise plan may be needed.

In some cases we see that website owners have us build their site and then rarely, if ever update it. Now, we also know that in some cases, a particular type of business may have no changes and use their site as a source of reference only, and for brand credibility.

So, while we understand that a rarely updated website is not necessarily less important to the owner than one that is updated regularly, also know that it does not mean it’s any less vulnerable to attack by malware, hackers and brute force attacks that result in reduced performance due to a spike in resource usage.

If you feel that you do not need the Premium Protect & Manage, the Basic Protect is available to you. This is a minimum requirement to be hosted on our server.

While we highly recommend taking out at least our Basic Protect plan, however should you not wish to take one of our plans we will move you to a different server (of the same standard, but without any monitoring or management) and you will just continue to pay the Standard Hosting Fee that you have been up to now.

The reason we have to move you from the server is to protect the other websites that have chosen a plan from being infected by co-existing with an undetected infected website, should this happen to your website.
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