24/7 WordPress Support Services for Ireland & UK
From small tasks/issues to when it all goes wrong, we are in your corner
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We have worked with Optimum Internet Solutions for the past number of years -the quality of the work is excellent, the level of attention to detail, the responsiveness and level of customer service are all to be commended. I would have no hesitation recommending the company to anyone looking for an excellent website development service. Jackie Gorman
February 2, 2021
no more wordpress headaches
Examples of issues we are asked to solve
A customer asks us to create a post/article from a word document they attach along with a screenshot of where it should appear
Please add the attached document as a post in the Tenders category and have it display in the Tenders area in website footer section of home page.
Please see screenshot attached for location.
A customer concerned that something has stopped working properly
Hi, I have had a customer ring to tell me they cannot place an order as checkout saying incorrect postcode.
She has checked numerous times. We had a large number of orders early yesterday and then since 2.40pm yesterday to now only 5.
There is something wrong.
A continuation request to change some design styles to an element on the site
Thanks very much guys
If you can remove the white border around the icons on both mobile and desktop that would be great.
And create a bit more space between them
Requesting a change to the default WooCommerce email that goes to the customer after an order has been placed
Can we change the subject line to : Your "Company Name" order has been processed.
In the body text
Hi ....... We have finished processing your order and it will be despatched soon.
Regards,
The Company Name Team.
The website administrator of a multivendor marketplace asks for button design changes
I have found two buttons that are not visible because of font colour on the /my-account/ page.
Please can you change the font to white?
Request to change category image in WooCommerce
Hi Brendan,
Can you change the category picture for the Breathing category on the homepage ...... ...... to the one attached.
A customer with issues where the WooCommerce products are not appearing as they should
We are having a few issues with updating products.
One item – Code 70621 had been moved to trash. I restored it to normal status and “featured” it by highlighting the star on the backend, but when I look at the frontend I cannot find it and it does not appear in the top sellers section (even though it is featured)
Also I removed the “featured “ status from 394645 and 84610, but they still appear in the top sellers section.
So whatever changes we are making at the backend are not being reflected on the front end.
Can you have a look please.
A customer sees a warning when they log into WordPress dashboard
Evening
When logging into the site, under Site Health it says there are some critical issues.
Can you please have a look for me please and see if all is ok.
Thanks
WordPress Website Support Ireland
Affordable, Reliable & Fast WordPress Support Services
Your WordPress Tasks
Our team is available to carry out all the WordPress tasks that you do not have time for to free up your time to grow your business
We Support You
Keep Your Website Live
Customer Experience
24/7 Support
Grow Your Business
Types of websites we help and support
some examples ...
- eCommerce Websites built with WooCommerce
- Not For Profit Websites
- Learning Management Platforms (online courses with payment system etc)
- Portfolio Websites
- Corporate Websites
- Blogs
- Personal Websites
- Membership Websites
Let's see if we can help you?
How can we help you?
Most of our site owner customers have come to us requesting a One-Off fix and stayed with us for Monthly Support after experiencing how we work.
When you have a WordPress issue that needs to be fixed, we will put our expertise to work to have you back up and running as quickly as possible.
NO FIX, NO FEE
If we cannot solve your One-Off fix problem, we will not charge you.
What ways can we help you
Some of our services...
- One-Off Fix for when something is broken or not working on your site
- Monthly Maintenance to include support hours, security, software updates etc
- WordPress Site Speed Optimisation
- Malware or Malicious Content removal, when you site gets hacked
- Custom Development if you need specific functionality
- Website Re-Design or Upgrade
WordPress Help?
Your Experience With Us
If you are looking for a personable & expert service, you don’t need to look any further. Don’t just take our word for it.
How is your website performing?
This is a comprehensive, personalized FREE report that details potential web errors and potential security problems with your website.
The audit includes your site’s performance, backups, security settings, user experience and we’ll answer all of your WordPress questions
We’ll perform dozens of tests to pinpoint all the ways to improve your website, user experience, web design – plus we’ll give you specific fixes for every problem so you can start getting better results right away
One-Off Fix or Monthly maintenance?
Let us show how we can help
If you have a problem with your WordPress website, we would be delighted to help and if we cannot fix your isssue, we will not charge
